Dive into the latest trends and new innovations in Dynamics 365 Sales. Discover how AI can boost seller efficiency and help drive impactful results. Learn from EY and Cooper Surgical's success with Dynamics 365 Sales and Copilot. Gain insights on implementation strategies, adoption best practices, and real-world use cases to transform your sales organization.
Dan Grapengiesser
Vice President Commercial Technology
Dan Grapengiesser is Vice President of Commerciall Technology at CooperSurgical, a leading medical device company specialized in Women’s Healthcare and Fertility treatments. Dan has lead a digital transformation project rolling out Microsoft CRM globally across sales, marketing, customer service and field service globally.
Keith Mescha
Managing Director Biz Apps
Keith Mescha is a seasoned technology transformation leader with over 16 years of experience in Microsoft Business Applications. He has a proven track record of driving large-scale transformations and bringing Ernst & Young US LLP's innovative solutions and capabilities to market. Throughout his career in professional services, Keith has amassed a wealth of experience, which he leveraged during Ernst & Young US LLP's transition to Microsoft Dynamics. As a key figure in this transition, Keith led the support from the Technology Consulting group, collaborating with multiple teams globally to successfully launch one of the largest deployments within a remarkably short timeline.
Jayme Mesecher
Director of Product Marketing
Jayme Mesecher is a seasoned product marketing leader with a knack for turning complex enterprise SaaS solutions into compelling stories. With expertise spanning CRM, CX, HCM, and ERP, Jayme has spearheaded key initiatives at Microsoft, including the launch of Microsoft 365 Copilot for Sales and Dynamics 365 Customer Insights. Currently, Jayme oversees a portfolio of customer experience solutions, driving sales, adoption, and usage through innovative marketing strategies.
James Nakashima
Partner, Head of Product D365 Sales and Customer Insights
Jim Nakashima is a Partner, Head of Product for Dynamics 365 Sales and Customer Insights at Microsoft. Through Microsoft's sales, customer data platform and customer journey orchestration apps, Jim plays a pivotal role in enabling companies to transform their customer experience (CX) at scale with data and AI to optimize every interaction with their customers.
Before taking on his current position, Jim led the Skype for HoloLens Product Management team, demonstrating his ability to navigate and drive innovation in emerging technologies. Additionally, he brings a wealth of experience from his extensive involvement in developing tools and services for Microsoft Azure and Visual Studio.
Through his strategic vision and dedication to delivering products customers love, Jim contributes to Microsoft's mission of empowering organizations to achieve their full potential through data, AI, and CX transformation.
Before taking on his current position, Jim led the Skype for HoloLens Product Management team, demonstrating his ability to navigate and drive innovation in emerging technologies. Additionally, he brings a wealth of experience from his extensive involvement in developing tools and services for Microsoft Azure and Visual Studio.
Through his strategic vision and dedication to delivering products customers love, Jim contributes to Microsoft's mission of empowering organizations to achieve their full potential through data, AI, and CX transformation.