With Microsoft Cloud for Retail, you can leverage the Store Operations Agent to support retail employees in their daily tasks and inquiries. Powered by natural language processing and semantic search, it provides quick answers to common questions about products, inventory, and procedures. Additionally, employees can create and manage tasks through voice or text commands, boosting productivity and collaboration. Join us for an in-depth exploration of the features, architecture, deployment, and extensibility of the Store Operations Agent, configured in Microsoft Copilot Studio.

Andrii Mykhailiuk
Principal Software Engineer
Grew and studied in Luhansk, Ukraine, where completed Ms. in Applied Math and Computer Science in 2006. Then worked in Kyiv, Ukraine as a software engineer in various companies, doing a parallel research in National Academy of Science in area of NLP, Knowledge management and Ontologies.Since 2015 part of Microsoft Prague, Czechia, gaining experience and delivering impact at Skype, D365 for Marketing, Industry Clouds as engineer and architect, primarily focusing on business solutions and AI.
Happy father of 3 beautiful children, spending most of free time with them. Excited about AI, cars, martial arts and travelling.
Happy father of 3 beautiful children, spending most of free time with them. Excited about AI, cars, martial arts and travelling.

Pepijn Richter
General Manager Microsoft Cloud for Retail
General Manager for the Microsoft Cloud for Retail leading product management for retail, consumer goods, and agriculture. Pepijn is passionate about empowering businesses through innovative technology. His expertise lies in driving business transformation by collaborating with organizations and re-imagine data and AI solutions.