Uncover how CDW harnessed the power of Azure TTS Avatar, Azure OpenAI, and agentic architecture to deliver an unparalleled customer experience. Learn about our innovative solution, showcased at a live event, enabling customers to effortlessly order coffee through natural language interactions. Witness the fusion of Large Language Models (LLMs) with Retrieval Augmented Generation (RAG) for real-time, contextually rich responses to CDW-related inquiries.
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Nathan Cartwright
Chief Architect - Artificial Intelligence
Nathan Cartwright is a technology innovator with over 13 years at CDW and a passion for leveraging AI to tackle complex business challenges, such as improving customer experiences and business automation. From starting as an associate engineer in Cisco Collaboration to co-founding the Intelligent CX practice, Nathan has always been at the forefront of emerging solutions, particularly in the areas of conversational, generative, and interactive AI. As the current Chief Architect for AI in the Digital Velocity OCTO, he guides customers on their AI journeys, providing expert insights and architectural guidance. Nathan provides thought leadership around AI and leads the development of reference architectures.