Revolutionizing customer experience with Azure TTS Avatar and OpenAI

Wednesday, November 20
3:45 PM - 4:30 PM Greenwich Mean Time
Duration 45 minutes
BRKFP383
On Demand
Breakout
In Chicago + Online

Uncover how CDW harnessed the power of Azure TTS Avatar, Azure OpenAI, and agentic architecture to deliver an unparalleled customer experience. Learn about our innovative solution, showcased at a live event, enabling customers to effortlessly order coffee through natural language interactions. Witness the fusion of Large Language Models (LLMs) with Retrieval Augmented Generation (RAG) for real-time, contextually rich responses to CDW-related inquiries.

Profile picture of Nathan Cartwright

Nathan Cartwright

Chief Architect - Artificial Intelligence
Nathan Cartwright is a technology innovator with over 13 years at CDW and a passion for leveraging AI to tackle complex business challenges, such as improving customer experiences and business automation. From starting as an associate engineer in Cisco Collaboration to co-founding the Intelligent CX practice, Nathan has always been at the forefront of emerging solutions, particularly in the areas of conversational, generative, and interactive AI.