Join us for "Demystifying" live at Ignite! Our YouTube series comes to life, tackling the hottest questions from the Dynamics community. Hosted by Charles Drayton, Microsoft Principal Program Manager, Rachel Irabor, MVP and featuring Microsoft Dynamics CRM's senior leadership, this interactive session will answer all your burning questions. You can check out the series before Ignite here: aka.ms/DemystifyingatIgnite
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James Nakashima
Partner, Head of Product D365 Sales and Customer Insights
Jim Nakashima is a Partner, Head of Product for Dynamics 365 Sales and Customer Insights at Microsoft. Through Microsoft's sales, customer data platform and customer journey orchestration apps, Jim plays a pivotal role in enabling companies to transform their customer experience (CX) at scale with data and AI to optimize every interaction with their customers.
Before taking on his current position, Jim led the Skype for HoloLens Product Management team, demonstrating his ability to navigate and drive innovation in emerging technologies. Additionally, he brings a wealth of experience from his extensive involvement in developing tools and services for Microsoft Azure and Visual Studio.
Through his strategic vision and dedication to delivering products customers love, Jim contributes to Microsoft's mission of empowering organizations to achieve their full potential through data, AI, and CX transformation.
Before taking on his current position, Jim led the Skype for HoloLens Product Management team, demonstrating his ability to navigate and drive innovation in emerging technologies. Additionally, he brings a wealth of experience from his extensive involvement in developing tools and services for Microsoft Azure and Visual Studio.
Through his strategic vision and dedication to delivering products customers love, Jim contributes to Microsoft's mission of empowering organizations to achieve their full potential through data, AI, and CX transformation.
Sundar Raghavan
VP, Products
Sundar Raghavan is the VP of Products for the Dynamics 365 Contact Center, Copilots and Customer Service Applications. He leads the product team responsible for the overall vision, strategy, customer and partner relationships, solution roadmap, cost modeling, growth, and adoption charters. He works with strategic customers to understand their critical needs and deliver product on-ramps that enable their AI transformation journeys. He is an industry veteran with over two decades of experience in delivering mission critical business apps, hyper scale distributed systems, and Data/Machine Learning/Artificial Intelligence engines that power the experiences for billions of users. Prior to Microsoft, he led engineering and product teams at Facebook (Data I/O), AWS, Amazon Business, Google (Gmail) and successful start-ups like Skytap (acquired by Kendryl), Postini (acquired by Google), Trading Dynamics (acquired by Ariba/SAP), Arbor Software (public IPO) and MicroStrategy (public IPO).