
Daniel Pickworth
Daniel Pickworth is the Technology Strategy and Innovation leader for Customer Service & Support at Microsoft. He is responsible for leveraging and scaling innovation in support of the company’s commercial business, spanning multiple lines of business in over 120 regional and national subsidiaries globally. He is passionate about responsible innovation that enhances and transforms the customers' support experiences. With 17 years in technical support, Pickworth has remained dedicated to staying close to customers, understanding their unique needs, and ensuring their voices are at the forefront of strategic decisions. A hallmark of his leadership is harnessing the transformative power of high-performing teams and cultivating broad partnerships both within and outside of Microsoft. By fostering a culture of collaboration and customer-centricity, he has consistently achieved remarkable results, driving innovation and elevating the support experiences for customers.