Sundar Raghavan is the VP of Products for the Dynamics 365 Contact Center, Copilots and Customer Service Applications. He leads the product team responsible for the overall vision, strategy, customer and partner relationships, solution roadmap, cost modeling, growth, and adoption charters. He works with strategic customers to understand their critical needs and deliver product on-ramps that enable their AI transformation journeys. He is an industry veteran with over two decades of experience in delivering mission critical business apps, hyper scale distributed systems, and Data/Machine Learning/Artificial Intelligence engines that power the experiences for billions of users. Prior to Microsoft, he led engineering and product teams at Facebook (Data I/O), AWS, Amazon Business, Google (Gmail) and successful start-ups like Skytap (acquired by Kendryl), Postini (acquired by Google), Trading Dynamics (acquired by Ariba/SAP), Arbor Software (public IPO) and MicroStrategy (public IPO).
Sessions Presenting
5:30 PM - 6:15 PM Greenwich Mean Time
Discover how generative AI is unlocking opportunities to redefine customer service. Join us to explore how autonomous agents and other advancements in Dynamics 365 Customer Service and Dynamics 365 Contact Center help transform your customer experience and enhance operational efficiency. Learn about the next wave of innovations with Copilot and agents and hear firsthand how Microsoft’s service and support organization is using autonomous agents to enhance CX, improve productivity and drive business value. Don’t miss this chance to see what’s new in service!
11:00 PM - 11:45 PM Greenwich Mean Time
Join us for "Demystifying" live at Ignite! Our YouTube series comes to life, tackling the hottest questions from the Dynamics community. Hosted by Charles Drayton, Microsoft Principal Program Manager, Rachel Irabor, MVP and featuring Microsoft Dynamics CRM's senior leadership, this interactive session will answer all your burning questions. You can check out the series before Ignite here: aka.ms/DemystifyingatIgnite