Roy Capon

Global Head of Customer Experience -

Avanade

Roy has been working in global technology, consulting and marketing businesses for over 25 years. Prior to Avanade, he joined Cognizant through the acquisition of Zone - the award-winning customer experience business - where he was CEO. After integrating and scaling Zone, he went on to head up the Digital Experience practice across EMEA and APAC. He was then asked to help deliver the 3-year global corporate strategy at Cognizant as Head of Strategy and Growth for their consulting and advisory business.

Before joining Cognizant, Roy was CEO of a start-up which became one of the fastest growing digital businesses in Asia Pacific - expanding into 6 markets across 15 offices in 4 years. Prior to moving to Asia, Roy had various roles as Managing Director and Global Client Partner inside network agencies of WPP, Publicis Groupe, IPG and Havas.

Session Presenting

Retail partner opportunities across the value chain

On Demand

Breakout

In Chicago + Online

Thursday, November 21

9:45 PM - 10:30 PM Greenwich Mean Time

BRK271

Explore key ways partners are finding success with AI across the Microsoft Cloud for Retail. This session will help partners understand recent evolutions in Microsoft’s approach to empowering the Retail industry. We’ll also discuss how Industry for AI designations can help partners maximize their customer opportunity through increased discoverability. And we’ll dive deep on Microsoft’s “solution areas” and how retailers can best align to Microsoft Retail prioritization.

Lindsay Berg|Microsoft

Roy Capon|Avanade

Kathie Johnson|Sitecore

Sue McMahon|Microsoft

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