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Edgar Wilson II
Principal Program Manager Lead -
MicrosoftHi my name is Edgar Wilson, Principal Program Manager in the Dynamics 365 Customer Service group. I hold over 15 years of Dynamics experience having spent 7 years with prestigious implementation partners including Aderant, Customer Effective and Hitachi. During this time I worked as an architect and technical consultant implementing Dynamics in a variety of industries including Financial Services, Healthcare and manufacturing. I’ve been at Microsoft 8 years, holding a variety of roles in sales and engineering in the business applications group.
Session Presenting
Unleash next-level customer service with Copilot and agents in Dynamics 365
On Demand
Breakout
In Chicago + Online
Tuesday, November 19
5:30 PM - 6:15 PM Greenwich Mean Time
BRK160
Discover how generative AI is unlocking opportunities to redefine customer service. Join us to explore how autonomous agents and other advancements in Dynamics 365 Customer Service and Dynamics 365 Contact Center help transform your customer experience and enhance operational efficiency. Learn about the next wave of innovations with Copilot and agents and hear firsthand how Microsoft’s service and support organization is using autonomous agents to enhance CX, improve productivity and drive business value. Don’t miss this chance to see what’s new in service!